酒店英语各位小伙伴们，
大家晚上好，
我是龚老师。
今天继续复习本周的另外两次学习内容。
首先说说清明节，这个在中国有着特别意义的节日。
清明节，我们通常会说它是Tomb-sweeping Day或者Qingming Festival，主要是纪念祖先、扫墓的日子。
在这一天，大家都会尽量赶回家，尤其是海南、广东和福建的朋友们，他们非常重视这个节日，甚至有人宁愿辞职也要回家。
在清明节，我们会去祖坟前，清理墓地，献花、烧纸钱，以此表达对先人的尊敬和怀念。
这个过程中，我们常用到commemorate这个词，意思就是纪念或缅怀。还有in memory/remembrance of这个短语，用来表达对逝去亲人的怀念。
清明节不仅是祭祀的日子，也是个思考生命、珍惜当下的时刻。我们可以提醒自己“珍惜现在所拥有的，把失去的转化为力量”。同时，也可以给亲友送上祝福：“愿生者健康，逝者安息，缅怀过去，祈福未来。”
最后，清明节期间，天气通常是晴朗明媚的，这也是“清明”二字的由来。在英文中，我们可以描述为“Clear and Bright”。
但要注意，描述这个节日时，我们不使用“celebrate”，因为它有庆祝的含义，和清明节的氛围不太相符。我们可以用“observe”来表达我们是如何度过这个节日的。今天还看到有推文说:
清明时节雨纷纷，路上行人欲断魂这首诗可能不是杜牧所作，这让我觉得不可思议:背了几十年的诗句，突然被大家提出质疑。犹如今天知道的一个认识了很多年的同行，突然就被人扒出来他以前和现在的一些不光彩的事，然后就有很多人陆续开始质疑起来，也真是让人觉得人言可畏。
好了，不扯远了。老规矩，下面是5个用于自测的选择题，看看你还记得不？
1. What is the significance of Qingming Festival in Chinese culture?
A. It is a time for celebrating the beginning of spring.
B. It is associated with ancestor worship, remembering the deceased, and tomb sweeping.
C. It is a festival for celebrating harvest.
D. It marks the founding of the Chinese civilization.
Answer: B
Explanation: Qingming Festival is deeply rooted in the tradition of honoring ancestors and remembering the deceased through activities such as tomb sweeping and offering respects at gravesites.
2. How can Qingming Festival be referred to in English?
A. Tomb-Sweeping Day
B. Pure Brightness Festival
C. Clear and Bright Festival
D. All of the above
Answer: D
Explanation: Qingming Festival can be referred to as Tomb-Sweeping Day, Pure Brightness Festival, and Clear and Bright Festival in English, as mentioned in the article.
3. What activity is commonly done by people on Qingming Festival?
A. Cleaning graves and offering flowers and paper money to ancestors.
B. Preparing and eating special holiday food.
C. Participating in traditional dragon boat races.
D. Exchanging gifts with friends and family.
Answer: A
Explanation: The primary activity during Qingming Festival involves visiting the graves of ancestors to clean the tombs and offer items such as flowers and paper money as a form of remembrance.
4. What is an appropriate way to describe how the festival is observed?
A. To celebrate Tomb-Sweeping Day.
B. To commemorate the lives of loved ones.
C. To observe Tomb-Sweeping Day.
D. To mourn the passing of spring.
Answer: C
Explanation: The article suggests that the term "observe" is more fitting than "celebrate" due to the solemn nature of the festival, making "To observe Tomb-Sweeping Day" the correct choice.
5. Which phrase should be avoided when describing the festival in English?
A. Clear and Bright.
B. Celebrate Qingming Festival.
C. In memory of the dearly departed.
D. Tomb-sweeping activities.
Answer: B
Explanation: The article advises against using "celebrate" when referring to Qingming Festival because it implies a joyful event, which is not in line with the festival's purpose of remembrance and respect for the deceased.
接下来我们继续复习酒店服务中的一个常见环节——为客人更换房间。
在接待客人时，我们得先了解客人为啥想换房。是不是房间有什么问题，还是他们就是想换个环境？这时候，我们要耐心听客人说，了解他们的需求。如果是酒店方面的问题，我们得赶紧想办法解决和补救。
确认了换房的原因后，我们要查一下系统，看看有没有合适的房间。有时候，可能还得考虑酒店的入住率和客人的会员等级。然后，我们要给客人介绍几个可选的房型，根据他们的喜好和预算来推荐。
如果客人因为个人原因换房，可能会有额外费用。这个我们要提前说清楚，得到客人的同意。如果是因为酒店的问题，那我们可能就得免费给客人升级了。
换房过程中，有必要的话还得通知礼宾部协助客人搬运行李，如果是在旺季，客房紧张的情况下，客房部如果有需要也得告知，如果是比较严重的问题换房还得通知餐饮部，以便在早餐时，特别照顾客人，以免再次产生不好的体验。最后，别忘了给客人新的房卡，更新系统信息。
换完房后，我们要找机会询问客人对新房间满不满意，有没有什么其他需要。确保客人开心，我们的任务才算完成。所有的这些信息，记得要及时更新到客人的档案里，以后就能提供更个性化的服务了。复习的内容就是这些了，那么你可以开始答题啦！
1. What is the first step in the room change process for hotel guests?
A. Confirming room availability.
B. Understanding the guest's needs and reasons for the change.
C. Updating the guest's profile in the system.
D. Notifying housekeeping of the room change.
Answer: B
Explanation: The initial step is to understand the guest's needs and reasons for wanting to change rooms, which can be done through friendly inquiries to obtain the guest's real concerns and provide a basis for subsequent actions.
2. Which phrase is NOT recommended for describing a room change in a hotel?
A. Change rooms.
B. Switch rooms.
C. Revise Room.
D. Room change.
Answer: C
Explanation: The term "Revise Room" is not recommended as "revise" is more commonly associated with modifying texts or plans, not changing physical accommodations. The more accurate terms are "change rooms" or "switch rooms."
3.What factors should be considered when determining the possibility of a room change?
A. The guest's loyalty status and the hotel's current occupancy.
B. The guest's nationality and the room's view.
C. The guest's age and the room's size.
D. The guest's preferred payment method and the room's color scheme.
Answer: A
Explanation: When determining if a room change is possible, factors such as the hotel's current occupancy and the guest's loyalty status should be considered, as these can influence the availability of rooms and any potential fees.
4. What should be done after confirming the possibility of a room change?
A. Immediately charge the guest for the room change.
B. Offer the guest different room options based on their preferences and budget.
C. Ask the guest to leave the hotel.
D. Ignore any potential engineering issues with the new room.
Answer: B
Explanation: Once a room change is confirmed as possible, the hotel should provide the guest with options based on available room types and the guest's preferences and budget, explaining the pros and cons of each option.
5. What is the purpose of updating the guest's profile after a room change?
A. To record the guest's dissatisfaction with their original room.
B. To document the reasons for the room change and the guest's preferences for future reference.
C. To notify the guest of any outstanding bills.
D. To inform the guest about hotel promotions and offers.
Answer: B
Explanation: Updating the guest's profile after a room change allows the hotel to record the reasons for the change and the guest's preferences, which helps in providing more personalized services in the future.
好了，今天的分享就到这里。希望对大家有所帮助。我们下期再见！
