酒店英语各位小伙伴们，
晚上好！
我是龚老师。
这个周末是在加班还是在哪里潇洒呢？
生活如此美好，
愿大家都能笑口常开！
今天我们来复习西餐厅服务员为客人点餐的服务流程。
点餐服务
首先，服务员要热情地问候客人，帮他们拉椅子，然后递上菜单。记得，菜单要翻到当前餐段的第一页。现在好多餐厅都用PAD或者二维码点餐了，这时候要教客人怎么用，尤其是对老年人，要耐心帮忙。
接下来，可以给客人推荐招牌菜或者特色饮料。但要注意，别太推销，得看客人的反应，免得人家不高兴。
点餐时，要耐心听客人的要求，准确记录。如果客人对菜品不熟悉，可以介绍一下，帮忙他们做选择。别忘了问客人有没有过敏的东西。
点完餐后，要复述一遍客人点的菜，确认一下。这样既能避免上错菜，也能让客人觉得咱专业。
如果客人有特殊饮食需求，比如过敏啥的，要特别注意，及时告诉厨房。下了单后，还要跟进，确保厨房顺利接到了订单。下面是与点餐服务相关的几个小练习题，快来检测一下自己的学习情况吧！
练习
1. What is the first thing a server should do when greeting guests at a restaurant?
A. Offer to take their coats
B. Welcome them and assist with seating
C. Present the menu immediately
D. Ask if they have a reservation
Answer: B
Explanation: The article emphasizes the importance of a server welcoming guests and assisting with seating as a reflection of the server's service consciousness and the restaurant's management level.
2. When should the menu be presented to the guests?
A. After the guests are seated
B. Before the guests are seated
C. Only when the guests request it
D. Simultaneously with taking the order
Answer: A
Explanation: The article states that after the guests are seated, the server should politely present the menu, ensuring that if it's a physical menu, it's opened to the first page of the current meal segment.
3. How should a server ask if a guest is ready to order?
A. May I take your order?
B. Are you ready to order?
C. What would you like to order?
D. All of the above
Answer: D
Explanation: The article provides multiple polite expressions for asking if a guest is ready to order, including "May I take your order?", "What would you like to order?", and "Are you ready to order?".
4. What should a server do when a guest has dietary restrictions or preferences?
A. Ignore them and proceed with the order
B. Note them and inform the kitchen
C. Suggest dishes that do not meet the restrictions
D. Ask the guest to order something else
Answer: B
Explanation: The server should attentively note any dietary restrictions or preferences, mark them on the order, and promptly inform the kitchen to ensure the guest's needs are met.
5. When is the most appropriate time to repeat a guest's order to confirm the details?
A. Before the guest has finished speaking
B. After the guest has finished speaking
C. When the food is ready to be served
D. When the bill is being prepared
Answer: B
Explanation: The article suggests that repeating the guest's order after they have finished speaking is a good practice to ensure accuracy and demonstrate the restaurant's professionalism and attention to detail.
上菜服务
接下来，我们再来温习一遍为客人上菜以及席间服务的环节。在这个环节里，服务员要及时为客人提供餐前面包，必要时还要更换餐具，用餐过程中，还应注意观察客人的酒水情况，及时为客人续杯或续点。
除此之外，餐厅服务员还应把握好询问客人用餐满意度的时机。在餐厅服务中，了解客人对菜品的满意度非常重要，这直接关系到他们的用餐体验。但是，什么时候问这个问题最合适呢？
首先，我们得在客人用餐过程中注意观察，找到合适的时机。如果客人刚开始吃，或者正专注于品尝，这时候问可能不太合适，因为客人可能不想被打扰。另外，等到客人吃完再问，可能就太晚了，如果他们对菜品不满意，我们就没有时间补救了。
所以，龚老师建议在客人用餐后的3到5分钟询问，这时候客人对菜品和服务已经有了一定的体验，可以给出更准确和客观的反馈。如果客人表示不满意，我们还有机会及时调整。
当然，餐厅的繁忙程度也会影响询问的时机。如果餐厅很忙，服务员可能需要先处理其他紧急任务。在这种情况下，服务员可以在稍微空闲的时候，或者在客人即将离开餐厅之前询问。
此外，服务员与客人之间的互动也很重要。如果服务员和客人建立了良好的沟通，那么在用餐过程中询问满意度就会更自然。
总的来说，选择一个既不打扰客人，又能让客人有足够时间体验服务的时机，是询问满意度的关键。练习
温习完服务流程，又到了自我检测的时候啦！来看看这些题目你都一定还记得多少？
1. What is the first step a waiter should take after receiving an order ticket in a restaurant?
A. Start preparing the meal immediately.
B. Notify the kitchen to prepare the bread basket.
C. Change the table settings for the upcoming dishes.
D. Approach the guest to confirm their drink orders.
Answer: B
Explanation: According to the article, the waiter should first notify the kitchen to prepare the bread basket after receiving the order ticket.
2. When should a server change the cutlery for a guest who has ordered steak?
A. Before serving the bread basket.
B. After the guest has finished their appetizer.
C. When the steak is about to be served.
D. At the beginning of the meal.
Answer: C
Explanation: The server should change the cutlery to suit the order, which in the case of steak, involves switching to a steak knife when the steak is about to be served.
3. What is the recommended time to ask a guest about their satisfaction with their meal?
A. Immediately after they receive their meal.
B. When the guest has finished their meal.
C. 3-5 minutes after the guest starts eating.
D. As soon as the guest expresses a need for service.
Answer: C
Explanation: The article suggests that 3-5 minutes after the guest starts eating is an appropriate time to inquire about their satisfaction, as it allows the guest to experience the dish and service but also provides time for any necessary adjustments.
4. What should a server do if they notice that a guest's table is becoming cluttered with empty plates and used cutlery?
A. Wait until the guest has finished their meal to clear the table.
B. Clear the table only after the guest has completed each course in a set menu.
C. Offer to take away empty plates and used cutlery during the meal.
D. Leave the table as is to avoid disturbing the guest's dining experience.
Answer: C
Explanation: The article emphasizes the importance of maintaining a clean table and suggests that the server should offer to take away empty plates and used cutlery during the meal to keep the table tidy and engage with the guest.
5. How should a server position themselves during service to ensure they can attend to guests' needs promptly?
A. Stand in a corner where they can observe all guests.
B. Stand near the kitchen to facilitate communication with the kitchen staff.
C. Stand in a position where they can see the guests and be seen by them.
D. Move around the dining area to appear approachable.
Answer: C
Explanation: The article advises that servers should stand in a position where they can see the guests and also be seen by them, allowing them to be aware of guests' needs and be ready to assist promptly.
6. What is the purpose of providing games to guests while they wait for their meals?
A. To increase the price of the meal.
B. To entertain guests during a delay in dish service.
C. To teach guests about the restaurant's menu.
D. To encourage guests to order more dishes.
Answer: B
Explanation: The article mentions offering games to guests as a way to pass the time and entertain them during a delay in service, which can be particularly useful when the restaurant is busy, and meals are taking longer to prepare.
做完这些题，
是不是对这些服务流程又有了进一步的了解？
坚持学习是提升英语的唯一捷径，
希望大家能坚持和龚老师一起，
通过服务流程的巩固，
提升自己的英语能力。
我是龚老师，
我们下期再见！
