酒店英语大家好，我是龚老师，今天我们继续来聊聊酒店常用短语：What's wrong with…
一、词汇宝典
1. 基本含义
What's wrong with… 这句话在英文中用来询问某物或某人有什么问题或出了什么状况。在酒店服务中，这个短语特别适用于客人提出疑问或抱怨时，我们用来询问具体情况以便及时解决问题。
2. 语法要点
这个短语在语法上相对简单，是一个特殊疑问句。其中，What's wrong是疑问部分，用来询问出了什么问题，而with后面接的是具体的事物或人，指出问题所在的对象。整个句子结构清晰明了，便于理解和使用。
3. 用法解析
询问房间设施问题：当客人反映房间设施存在问题时，可以使用这个短语来进一步了解具体情况。例如：
Good evening, sir. What's wrong with your TV? # 晚上好，先生。您的电视有什么问题吗？
了解客人需求：有时客人可能不会直接表达他们的需求，而是通过指出问题来间接表达。这时，我们可以用这个短语来引导客人说出他们的需求。例如：
Madam, you seem concerned. What's wrong with your meal? # 女士，您似乎有些担心。您的餐点有什么问题吗？
表达关心与关注：使用这个短语也可以表达我们对客人的关心和关注，让客人感受到我们的服务态度和专业素养。例如：
Hello, I noticed you're not smiling. What's wrong with everything? # 您好，我注意到您没有笑容。是有什么事情让您不开心吗？
注意事项：
使用这个短语时，语气要亲切、关心，避免让客人觉得被质问或指责。同时，要根据客人的反应灵活调整措辞，确保沟通顺畅。
好了，现在我们了解了What's wrong with…这个短语的含义和用法，接下来我们将进入第二部分妙言锦句，看看如何在实际工作中灵活运用这个短语。
二、妙言锦句
- 询问房间问题：
What's wrong with the room? # 房间有什么问题吗？
Is there anything wrong with your room? # 您的房间有什么不对劲的地方吗？
- 询问设备故障：
What's wrong with the TV? It seems not to be working. # 电视怎么了？好像不能工作。
Can you tell me what's wrong with the air conditioning? # 您能告诉我空调有什么问题吗？
- 关心客人身体状况：
What's wrong with you? You look a bit unwell. # 您怎么了？看起来有点不舒服。
What's wrong with you? You look a bit pale. Should I call a doctor? # 您怎么了？脸色看起来有点苍白。需要我帮您叫医生吗？
- 询问菜品问题：
What's wrong with the dish? It doesn't taste right. # 这道菜怎么了？味道不对。
Can you tell me what's wrong with your food? # 您能告诉我您的食物有什么问题吗？
通过灵活运用这些句式，我们可以更加专业、贴心地为客人提供服务，解决他们在酒店中遇到的问题。
三、场景应用
餐饮部
场景一：客人反映菜品问题
Staff: Good evening, sir. Is there anything I can do for you?
晚上好，先生。有什么可以为您服务的吗？
Guest: Yes, I'm afraid there's something wrong with my steak. # 是的，我的牛排似乎有点问题。它没有煮好。
Staff: I'm sorry to hear that. What's wrong with it? # 很抱歉听到这个消息。有什么问题吗？
Guest: It's too raw in the middle. Could you please bring me a new one? # 中间部分太生了。你能给我换一份新的吗？
场景二：客人对饮料不满意
Staff: Here's your coffee, ma'am.
这是您的咖啡，女士。
Guest: Thank you, but there seems to be something wrong with this coffee. 谢谢，但这咖啡似乎有点问题。
Staff: I'm sorry to hear that. What's wrong with the coffee? # 很抱歉听到这个消息。咖啡有什么问题吗？
Guest: It's too bitter. I think it might have been over-brewed. Could I have a fresh cup, please? # 太苦了，我觉得可能是煮过头了。请问能帮我换一杯新鲜的吗？
客房部
场景一：客人反映房间设施问题
Staff: Good afternoon, Mrs. Smith. How can I help you? # 下午好，史密斯夫人。有什么可以帮您的吗？
Guest: There's something wrong with the shower in my room. # 我房间里的淋浴器有问题。
Staff: I'm sorry to hear that. What's wrong with the shower? # 很抱歉听到这个消息。淋浴器有什么问题吗？
Guest: The water is not going down the drain. Could you please send someone to fix it? # 水排不下去。你能派人来修一下吗？
场景二：客人询问空调问题
Staff: Hello, sir. Is there anything I can do for you?
您好，先生。有什么我可以为您做的吗？
Guest: I think there's something wrong with the air conditioning in my room. # 我觉得我房间的空调有问题。
Staff: I'm sorry to hear that. What's wrong with the air conditioning? # 很抱歉听到这个消息。空调有什么问题吗？
Guest: It seems to be malfunctioning. It's not blowing cold air. Could you please check it out? # 它好像出故障了，吹不出冷风。你能检查一下吗？
前厅部
场景一：客人询问关于账单问题
Staff: Good morning, madam. Did you have any questions about your bill? # 早上好，女士。您对账单有什么疑问吗？
Guest: Yes, there seems to be something wrong with the charges. I didn't order that room service. ＃ 是的，费用好像有问题。我没有点过客房服务。
Staff: I'm sorry to hear that. What's wrong with the charges? ＃ 很抱歉听到这个消息。费用有什么问题吗？
Guest: This charge for room service is not mine. Can you please check it again? ＃ 这笔客房服务的费用不是我的。你能再查一下吗？
场景二：客人反映房间钥匙问题
Staff: Hello, sir. How can I assist you? ＃ 您好，先生。有什么我可以帮您的吗？
Guest: There's something wrong with my room key. It seems not working. ＃ 我的房间钥匙有问题。它不能用了。
Staff: I'm sorry to hear that. What's wrong with the key? ＃ 很抱歉听到这个消息。钥匙有什么问题吗？
Guest: It's not unlocking the door. Could you please give me a new one? ＃ 它不能开门。你能给我换一个新的吗？
