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单词学习 | `保持`(服务质量)不是用 keep 哦!

单词及音标

单词: sustain
音标: /səˈsteɪn/

英语解释

  1. To keep something going or provide what is needed for something to continue to exist
    例如:The charity aims to sustain the community's development by providing education and healthcare.

  2. To bear or hold up a weight or pressure; to support
    例如:The bridge is designed to sustain heavy traffic.

  3. To experience or suffer (something unpleasant)
    例如:The athlete sustained an injury during the match.

酒店行业工作流程或情景讲解

在酒店行业中,「sustain」通常指的是维持服务质量、保持设施良好状态,或者是在面对挑战时(如旺季的高客流量)确保运营的连续性和稳定性。酒店管理者需要确保员工能够持续提供高标准的服务,同时还要保证酒店的各项设施可以承受日常使用带来的压力。

部门工作例句

  1. Front Desk (前台)
    • To sustain high levels of customer satisfaction, our front desk staff are trained to handle all guest requests efficiently.
  2. Housekeeping (客房服务)
    • The housekeeping team must work diligently to sustain clean and welcoming rooms for guests at all times.
      1. Maintenance (维修部)
    • It's crucial for the maintenance department to regularly check and sustain the functionality of all hotel equipment.

重点词汇短语汇总

  • sustain /səˈsteɪn/ (v.) 维持,支撑,忍受
  • customer satisfaction /ˌkʌstəmər ˌsætɪsˈfækʃn/ (n.) 客户满意度
  • front desk staff /frʌnt dɛsk stɑːf/ (n.) 前台工作人员
  • handle /ˈhændl/ (v.) 处理
  • guest requests /ɡest rɪˈkwests/ (n.) 客人请求
  • housekeeping /ˈhaʊsˌkiːpɪŋ/ (n.) 客房服务
  • clean and welcoming /klin ænd ˈwɛlkəmɪŋ/ (adj.) 干净且欢迎人的
  • maintenance department /məˈteɪnəns dɪˈpɑːrtmənt/ (n.) 维修部门
  • functionality /ˌfʌŋ(k)ʃəˈnæləti/ (n.) 功能性
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