酒店英语
疫情期间问候客人：
- I heard that the coronavirus is very serious in your country now , hope everything is ok for you and your family.
听说贵国现在的冠状病毒很严重，希望你和你的家人一切都好。 - Hope you and your family are healthy and safe during these uncertain and unprecedented times.
- 希望你和你的家人健康安全。
发表感慨：
病毒是无情的。不论是形容病毒、疫情，还是形容一个无情的人，都可以用 cruel 这个词：
cruel 英 [ˈkruːəl] 美 [ˈkruːəl]
adj.残酷的;冷酷的;残忍的;残暴的;引起痛苦的
- The virus is cruel.
病毒无情。 - The current condition is cruel.
现实残酷。 - As the global health community and the world come together to face the COVID-19 pandemic, …
- 随着全球卫生界和全世界共同面对新型冠状病毒大流行…
- Like you, we’re monitoring the latest news about the COVID-19.
- 和你一样，我们也在关注有关新型冠状病毒的最新消息。
- We are living in uncertain and unprecedented times.
- 我们生活在一个不确定和前所未有的时代。
- In light of developments regarding COVID-19, …
- 鉴于新型冠状病毒的发展…
采取措施，确保工作正常进展：
- We know that this is very unsettling but it is our aim to continue to provide you with outstanding customer service when it comes to …
-
我们知道这是非常令人不安的，但它是我们的目标，继续为您提供卓越的客户服务，当涉及到… - We are carefully following the guidelines provided by the government to ensure that everyone can stay safe.
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我们正在认真遵循政府提供的指导方针，以确保每个人都能保持安全。 - As this landscape evolves, we’ll make any required modifications to our operations, continue the advice of health authorities and keep you regularly informed.
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随着形势的发展，我们将对我们的业务进行任何必要的修改，继续听取卫生当局的建议，并定期向您通报情况。 - We want to assure you that the health and safety of our staff and customers is our highest priority.
- 我们要向您保证，我们的员工和客户的健康和安全是我们的最高优先事项。
- Social distancing guidelines have also been implemented along with minimal physical contact between visitors in our hotel.我们还实施了社交距离准则，同时尽量减少酒店访客之间的身体接触。
- You can count on us at times like this, especially if you need our help.
- 在这种情况下，请信赖我们，尤其是在你需要我们帮助的时候。
表达关切，传递信心：
- We are committed to being both responsive and responsible, navigating these times with everyone’s safety in mind.
我们承诺在这些时刻时刻时刻牢记每个人的安全。 - We also want you to have confidence that …
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我们也希望你对……有信心。 - We’d like to take this opportunity to thank you for your ongoing support.
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我们想借此机会感谢你们一直以来的支持。 - Here, at XXX Hotel, you, our loyal clients are at the heart of what we do and why we do it.
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在这里，在XXX酒店，您，我们的忠诚客户是我们做什么和为什么我们这样做的核心。 - We recognize that others are dealing with far more complex and impactful challenges than where we find ourselves. Our goal is to do our part for the global well-being.
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我们认识到，与我们所处的环境相比，其他人所面临的挑战要复杂得多，影响也更大。我们的目标是为全球福祉尽自己的一份力量。 - Please do not hesitate to reach out to us if you have any further questions.
- 如果您还有任何问题，请随时联系我们。
结尾祝福：
疫情下，一句简单的Hope you have a good day! 或 Enjoy your stay!显然已经不足以表达我们的祝福了，这时我们可以加上这样一句：
- Hope all is well.祝一切都好。它既适用在面对困难的 challenging time，也可以用在老友相聚的 happy time.
- It's great to see you. Hope all is well.见到你很高兴，祝你一切都好。
除了对方之外，对其家人也表示关怀：
- Hope all is well with you and your family.祝你和你的家人一切都好。
除此这外，还可以这样说：
- Keep a safe social distance and take care of each other.
-
保持安全社交距离，互相照顾。 - Stay healthy, stay safe.保持健康，保持安全。
- Have a great socially distant (day, weekend, etc.)有一个很好的社交距离（白天、周末等）
- Take care and keep safe, we are here for you, as always.
保重，我们在这里为您服务，一如既往。
- Stay on guard/ Stay Vigilant. 保持警惕。guard 英 [ɡɑːd] 美 [ɡɑːrd]n.卫兵;警卫员;看守;警戒;保卫;保护v. 警卫;守卫
- Vigilant: /ˈvɪdʒələnt/ 警惕的，注意的
- Stay vigilant. 保持警惕。
- Don't risk it. 不要冒险。
- Stay clear-headed. 保持头脑清醒。（理性科学地对待疫情，不能轻信谣言）
收到他人的关心后，表达内心的感动：
- I'm really touched. 我真的很感动。
- It's heartwarming. 很暖心。
- Please accept my heartfelt thanks. 由衷地感谢你。
- the End -
