酒店情景应急口语 | 与客房预订相关的单词短语和句子-附语音

按设施及规格分

单人间 Single Room

双人间 Double Room

大床间 King Room, Queen Bed Room

标准间 Standard Room

套间 Suite

公寓 Apartment

别墅 Villa

按级别规格分

经济间 Economic Room

普通间 Standard Room

高级间 Superior Room

豪华间 Deluxe Room

商务标间 Business Room

行政标间 Executive Room

特殊房型

无烟房 Non-smoking

残疾人客房 Handicapped Room

带厨房客房 Room with Kitchen

相邻房 Adjoining Room

按朝向景观分

街景房 Front View Room

山景房 Mountain View Room

市景房 City View Room

园景房 Garden View Room

海景房 Sea View Room

湖景房 Lake View Room

提供帮助

1)How can I help you, please?

我能帮您什么忙呢?

2) May I help you, please?

要我帮忙吗?

3) Is there anything I can do for you, sir/Madam?

有什么需要帮忙的,先生/女土?

预订房间

1)Are there any rooms available?

2) I'd like to book a double room for Tuesday next week.

3)Do you have one single room for two nights?

4)I need a room for Thursday.

5)I would like to reserve a room from 5th April to 9th April.

6)I'd like to book a single room with bath from the afternoon of October 4th to the morning of October 10th.

我想订一个带浴室的单人房间,10月4日下午到10月10日上午。

7)By the way, I'd like a quiet room away from the street if that is possible.

顺便说一下,如有可能我想要一个不临街的安房间。

房间和房价的介绍

1)We have many types of rooms, such as......

我们有许多不同类型的房间,例如……

2)What kind of room do you want to reserve.

你想订哪种类型的房间?

3)Which rate do you prefer?

你喜欢哪个价位的?

4)We can give/offer you 30% off/30% discount at

weekends.

周末我们房价打7折。

5)We will give/offer you 20% off/20% discount for

the group reservation.

团体预订我们优惠20%。

6)A single room is US $ 60 per night, a 10% tax and

a 10% service charge extra.

单人间每晚60美元,另外还要加算10%的税金和10%的服务费。

7)A double room with a front view is 140 dollars per

night, one with a rear view is 115 dollars per night

带有前景的双人房每晚140美元,而带有后景的双人房每晚115美元。

8)What's the price difference?

房价有何差别?

9)What services come with that?

这个价格包含哪些服务项目呢?

确认预订

1)For how long will you stay in our hotel?

你要在我们酒店呆多长时间呢?

2)We still have rooms available which meet your requirements.

我们还有符合你们需要的空房。

3)In whose name will you reserve?

您以谁的名义预订?

4)I will confirm your reservation information.

我将确认您的预订信息。

5)We look forward to your arrivall your coming/seeing you soon.

我们期待您的光临。

酒店客满

1)I'm sorry. No rooms are available.

抱歉没有空房。

2)All the standard rooms have been fully booked on the day you planned to come.

你打算来的那天,所有的标准间都被订完了。

3) This is the busiest season. I'm very sorry, but could you call us again on this weekend? We may have a cancellation.

现在是旺季,非常抱歉,但是能不能请您这个周末再打电话过来,可能会有人取消预订。

4)I am sorry, but all the rooms are occupied for the next week.

抱歉,下星期所有的客房已满。

5) I am afraid we are fully booked for all types of

rooms on that night. It's peak season now.

恐怕那天晚上各种类型的房间都预订满了。现在是旺季。

变更预订

1)Sorry, due to., I have to cancel the reservation

made in your hotel.

对不起,因为……我不得不取消在贵酒店的预订。

2)I want/would like to change my reservation information.

我想更改我的预订信息。

3)I'd like to cancel a reservation.

我要取消一项顸订。

4)I would like to extend it for two more nights.

我想再延长两个晚上。

一般疑问句句型

酒店服务英语中,最常用的一般疑问句句型有：

(1)May I...?我可以……吗?

用于自己想做什么事情的时候。如：

May I know your name, please?

请问您贵姓？

May I have your check-out time, please?

请问您什么时候结账退房?

这样就比直接问：

What' s your name?

When will you check-out?

要更正式、更有礼貌。

2)Could you....?您可以……吗?

用于对客人提出请求的时候。如：

Could you fill out the form, please?

请您填写这张表格好吗?

Could you hold the line, please?

请不要挂断电话好吗?

(3) Would you…? 您愿意………吗?

用于询问客人意愿。如：

Would you like tea or coffee?

您要茶还是咖啡?

Would you mind( doing something)?

您介意……吗?

(4) Shall I.?“要我……吗?”,用于给客人提供意见或服务的情况。如：

Shall I call a bellman?

要我叫行李员来吗？

Shall I bring you a knife and fork?

要我拿一副刀叉来吗?

尽量使用完整句

单个的词或缩略句通常用于熟悉的朋友之间，除非你和客人已经建立了很好的关系，否则给人不庄重的感觉，似平过于随意。例如减少使用如下单词：

“OK”,“Yeah”,而用“ Certainly.”,"Very well,sir.”等。

如果要表示不同意对方的观点，或者要拒绝对方，最好不要直接说“NO”，可以用 I'm afraid that...如:

I'm afraid we are fully booked for next week.

恐怕我们下周预订满了。

I'm afraid that we can't hold your room without an

advanced deposit.

由于您没有预付押金,我们恐怕不能为您保留房间。

听不懂客人的需求时

若听不明白客人的英语,可以礼貌地请对方再说一次,如：

I beg your pardon?

麻烦您再说一次好吗？

Sorry, I don't understand. Could you please repeat

that?

抱歉我不清楚，麻烦您重复一下好吗？

千万不要假装明白，以免造成客人或酒店重大损失。

若不能肯定对方的意思，可与客人确认自己的理解：

Do yon mean that......

您的意思是……

若实在不明白,可以求助于英语较好的人,如:

Just a moment, please. I'll get you the GRO.

请您等一会儿，我去给您找顾客关系代表来。