康乐英语 | 泳池服务

康乐部泳池救生员职责

一、工作职责

• 确保泳池的卫生和安全，定期检查泳池的水质、温度、深度、照明、通风等条件，及时处理任何异常或污染的情况。
• 确保泳池的规则和秩序，监督和指导客人的游泳行为，防止客人发生危险或不文明的行为，如跳水、打闹、推搡、吐痰等。
• 确保泳池的救援和急救，随时准备救生设备和急救箱，如发现客人有溺水、受伤、昏厥等情况，立即进行救助和施救，并及时联系医疗人员。
• 确保泳池的物品和设施充足，及时补充泳池的物品和设施，如泳帽、泳镜、泳衣、浮板、毛巾、水杯、矿泉水、纸巾、肥皂、洗发水、沐浴露等。

二、工作流程

• • 每天上班前，检查泳池的卫生和安全，如发现问题，及时报告并处理。
  • 每天上班时，穿着整齐、仪表端庄、态度热情、专业有礼，佩戴工作证和救生员标志。
  • 每天上班期间，站在泳池边，观察和监督客人的游泳情况，如发现客人有违反规则或危险的行为，及时制止和提醒。
  • 每天上班期间，随时准备救生设备和急救箱，如发现客人有溺水、受伤、昏厥等情况，立即进行救助和施救，按照救生和急救的程序和技巧，稳定客人的情况，并及时联系医疗人员。
  • 每天上班期间，保持泳池的物品和设施充足，及时补充泳池的物品和设施，如泳帽、泳镜、泳衣、浮板、毛巾、水杯、矿泉水、纸巾、肥皂、洗发水、沐浴露等。
  • 每天下班前，清理和整理泳池的物品和设施，如泳帽、泳镜、泳衣、浮板、毛巾、水杯、矿泉水、纸巾、肥皂、洗发水、沐浴露等，将它们放回原位或送到洗涤处。
  • 每天下班时，脱下工作证和救生员标志，换下工作服，打卡下班。

Part 2. 情景对话

Characters

• Steven: The hotel pool lifeguard, who is new to the job and not familiar with the hotel services.
• Mr. Toner: The guest from room 1219, who wants to learn how to swim the breaststroke, and asks Steven for a swimming coach.
• Jason: The supervisor of the hotel pool, who answers Steven’s phone call and explains the swimming coach service to Mr. Toner.

Dialogue

Steven: Good evening sir.

Mr. Toner: Good evening, I’d like to use the pool, but I don’t know how to swim the breaststroke. Do you have a swimming coach who can teach me?

Steven: I’m sorry, but I’m not sure if we have a swimming coach. I just started working here yesterday, and I’m still learning the ropes. Please wait a moment, and I’ll ask my supervisor.

Mr. Toner: Sure, no problem. Thank you.

Steven: You’re welcome sir. Please stay here, and I’ll be right back.

(Steven takes out his phone, and calls his supervisor Jason.)

Steven: Hello Jason. This is Steven, I have a question for you.

Jason: Hello, Steven. What can I do for you?

Steven: I have a guest here who wants to learn how to swim the breaststroke. He wants to know if we have a swimming coach. Do we have a swimming coach?

Jason: Yes, we do have a swimming coach. But he’s not always available. He only works by appointment, and he charges a full fee. Can you put your phone on speaker, so the guest can hear me, too?

Steven: Sure Jason. Just a second.

(Steven puts his phone on speaker, and holds it near Mr. Toner.)

Steven: Hello sir, this is my supervisor Jason. He can answer your question about the swimming coach.

Jason: Good evening sir. This is Jason, the supervisor of the pool. May I have your name please?

Mr. Toner: Good evening Jason. My name is Tony Toner.

Jason: OK Mr. Toner, we do have a swimming coach, but he’s not always available. He only works by appointment, and he charges a full fee.

Mr. Toner: I see, how much is the fee, and how many lessons do I need?

Jason: The total fee is 3500 yuan, which includes a 15% surcharge, for 5 lessons. Each lesson is 2 hours long, from 3 pm to 5 pm. You can choose any day you want, as long as you book at least one day in advance. Are you okay with that Mr. Toner?

Mr. Toner: Yes, I’m okay with that. It sounds reasonable. Please book a swimming coach for me.

Jason: Alright Mr. Toner. I’ll book a swimming coach for you. What is your room number please?

Mr. Toner: 1219, Tony Toner.

Jason: Okay Mr. Toner. I’ve booked a swimming coach for you. His name is Tom, and he’s very experienced and friendly. He’ll be here tomorrow at 2:45 pm. Please be here on time, and bring your swimsuit and goggles. Do you have any other questions Mr. Toner?

Mr. Toner: No, I don’t. Thank you Jason.

Jason: You’re welcome Mr. Toner. See you tomorrow.

Mr. Toner: See you.

Part 3. 基础词汇

Part 4. 常用句型

1. I’m sorry, but I’m not sure if we have a swimming coach.（很抱歉，我不确定我们是否有游泳教练。）
   • 这是一种委婉地表达不确定的句型，用于回答对方的问题并表示自己不确定的情况。
2. Please wait a moment, and I’ll ask my supervisor.（请稍等片刻，我会去问我的主管。）
   • 这是一种礼貌地请对方稍等的句型，用于表示自己需要去请示上级或寻求他人的帮助。
3. Can you put your phone on speaker, so the guest can hear me, too?（你能把手机开扬声器吗，这样客人也能听到我的声音吗？）
   • 这是一种请求对方将手机设置为扬声器模式的句型，以便其他人也能听到对话内容。
4. Are you interested in booking a swimming coach?（您有兴趣预订游泳教练吗？）
   • 这是一种询问对方是否对预订游泳教练感兴趣的句型。
5. The fee is 3500 yuan in total, for 5 lessons.（费用总计为3500元，包括5节课。）
   • 这是一种表达费用的句型，用于告知对方所需支付的金额和课程数量。
6. Please be here on time, and bring your swimsuit and goggles.（请准时到达，并携带泳衣和护目镜。）
   • 这是一种提醒对方准时到达并携带必要物品的句型，用于确保对方有一个顺利的体验。

Part 5. 课堂练习

1. What is the name of the guest who wants to learn how to swim the breaststroke?
   • A. Steven
   • B. Jason
   • C. Tom
   • D. Toner
   • Answer: D
2. What is the name of the lifeguard who is new to the job and not familiar with the hotel services?
   • A. Steven
   • B. Jason
   • C. Tom
   • D. Toner
   • Answer: A
3. What is the name of the supervisor who explains the swimming coach service to the guest?
   • A. Steven
   • B. Jason
   • C. Tom
   • D. Toner
   • Answer: B
4. How much is the fee for the swimming coach service, and how many lessons does it include?
   • A. 3500 yuan for 5 lessons
   • B. 3500 yuan for 10 lessons
   • C. 7000 yuan for 5 lessons
   • D. 7000 yuan for 10 lessons
   • Answer: A
5. When and where will the guest meet the swimming coach for the first lesson?
   • A. Tomorrow at 2:45 pm at the pool
   • B. Tomorrow at 3:00 pm at the pool
   • C. The day after tomorrow at 2:45 pm at the pool
   • D. The day after tomorrow at 3:00 pm at the pool
   • Answer: A