前厅英语 | 客人提前入住 Early Check-In
1.Welcome to (hotel name). How may I help you? 欢迎来到（酒店名称）。我能为您做些什么？
这是一句非常常用的问候语，用于在前台接待客人时表示礼貌和热情。
这句话可以根据不同的场合和时间稍作修改，例如：Good morning/afternoon/evening. Welcome to (hotel name). How may I help you?
这句话的回答可能有多种，例如：I have a reservation. / I’d like to check in. / I’d like to check out. / I need some information. 等等。
-A: Welcome to Hilton Hotel. How may I help you?
-B: I have a reservation for two nights under the name of Smith.
-A: Good evening. Welcome to Grand Hyatt Hotel. How may I help you?
-B: I’d like to check out, please.
-A: 晚上好。欢迎来到君悦酒店。我能为您做些什么？
2.Do you have a reservation? 您有预订吗？
这是一句用于询问客人是否有预订的问题，通常在客人表示要入住时使用。
这句话的回答可能是Yes或No，如果是Yes，接待员会继续核实预订信息；如果是No，接待员会询问客人需要什么样的房间，并告知是否有空房。
-A: I’d like to check in, please.
-B: Do you have a reservation?
-A: I’d like to check in, please.
-B: Do you have a reservation?
3.What is your name/confirmation number? 您的姓名/确认号码是什么？
这是一句用于核实预订信息的问题，通常在客人表示有预订时使用。
这句话的回答应该是客人的姓名或者预订时收到的确认号码，接待员会根据这些信息在系统中查找客人的预订记录，并确认房间类型、入住日期、退房日期等信息。
-A: Do you have a reservation?
-A: Do you have a reservation?
-A: What is your confirmation number?
4.Could you please fill out this registration form? 您能请填写一下这张登记表吗？
这是一句用于要求客人填写登记表的请求，通常在核实预订信息后使用。
这句话的回答通常是OK或Sure，客人会接过登记表并填写相关信息，例如姓名、地址、电话、护照号码、签名等。
-A: OK, Mr. Smith. Could you please fill out this registration form?
-A: 好的，史密斯先生。您能请填写一下这张登记表吗？
-A: What is your confirmation number?
-A: OK, I found your reservation. Could you please fill out this registration form?
-A: 好的，我找到了您的预订。您能请填写一下这张登记表吗？
5.May I see your passport/ID card, please? 请问我可以看一下您的护照/身份证吗？
这是一句用于要求客人出示身份证件的请求，通常在客人填写登记表后使用。
这句话的回答通常是Yes或Sure，客人会拿出自己的护照或身份证给接待员看，接待员会核对客人的信息并复印身份证件。
-A: Could you please fill out this registration form?
-A: Thank you. May I see your passport, please?
-B: Yes, of course. Here it is.
-A: Could you please fill out this registration form?
-A: Thank you. May I see your ID card, please?
6.Your room number is (number). Here is your
room key. 您的房间号码是（数字）。这是您的房间钥匙。
这是一句用于告知客人房间号码和交付房间钥匙的陈述，通常在客人完成登记后使用。
这句话的回答通常是Thank you或OK，客人会接过房间钥匙并准备前往房间。
-A: Thank you. Your room number is 101. Here is your room key.
-A: 谢谢您，您的房间号码是101，为是您的房卡
7.The room rate is (amount) per night. How
would you like to pay for the deposit? 房间价格是每晚（金额）。您想用什么方式支付押金？
这是一句用于告知客人房间价格和询问支付方式的问题，通常在交付房间钥匙后使用。
这句话的回答可能是By credit card或By cash，客人会选择自己方便的支付方式，并将信用卡或现金交给接待员，接待员会收取相应的押金并开具发票或收据。
-A: Your room number is 101. -A: The room rate is $100 per night. How would you like to pay for the deposit?
-B: By credit card, please.
-A: 您的房间号码是101。房间价格是每晚100美元。您想用什么方式支付押金？
8.Do you need any help with your luggage? I
can call a bellboy for you. 您需要帮忙搬运行李吗？我可以给您叫一个行李员。
这是一句用于询问客人是否需要行李服务的问题，通常在收取押金后使用。
这句话的回答可能是Yes或No，如果是Yes，接待员会呼叫一个行李员来帮助客人搬运行李；如果是No，接待员会祝福客人入住愉快并结束对话。
-A: How would you like to pay for the
deposit?
-B: By credit card, please.
-A: OK, thank you. Do you need any help
with your luggage? I can call a bellboy for you.
-B: Yes, please. That would be very kind of
you.
-A: 好的，谢谢您。您需要帮忙搬运行李吗？我可以给您叫一个行李员。
F: Front desk staff G: Guest
F: Good morning. Welcome to Hotel Sunshine. How may I help you today?
G: Hi, I have a reservation for a standard double room for two nights under the name of Lee.
F: OK, let me check that for you. Yes, I see your reservation here. However, I’m afraid your room is not ready yet. The check-in time is 2:00 pm and it’s only 11:00 am now.
G: Oh, I see. Is there any way I can check in earlier? I’m really tired from the flight and I just want to rest in my room.
F: Well, we do have some deluxe double rooms available right now. They are larger and more comfortable than the standard rooms, and they have a nice view of the park. If you are interested, we can upgrade your room for an extra $50 per night.
G: Hmm, that sounds tempting. But I’m not sure if I want to pay that much more for a room.
F: I understand. But please consider the benefits of upgrading your room. You can check in right away and enjoy the extra space and amenities. You can also access our exclusive lounge on the top floor, where you can have free snacks and drinks throughout the day. And you can get a late check-out at 12:00 pm on your departure day.
G: Well, when you put it that way, it does sound like a good deal. OK, I’ll take the upgrade.
F: Great.
Thank you for choosing to upgrade your room. May I have your passport and credit card, please?
F: Thank you very much. Please fill out this registration form while I process your payment.
F: Thank you for waiting. Here is your receipt and your room card. Your room number is 1506 on the 15th floor. The elevator is on your left.
F: My name is Lisa and I am the front desk clerk. If you need any assistance during your stay, please do not hesitate to contact me or any of our staff members.
G: Thank you, Lisa. You are very helpful.
F: You are very welcome, Mr. Lee. Enjoy your stay at Hotel Sunshine.
-A: Welcome to Marriott Hotel. How may I help you?
-B: I have a reservation for two nights under the name of Wang.
-A: OK, Mr. Wang. Could you please fill out this _________ form?
答案：A 解析：登记表的英文是registration form，预订的英文是reservation，确认的英文是confirmation，信息的英文是information。
-A: Do you have a reservation?
-A: What is your _________ number?
答案：C 解析：确认号码的英文是confirmation number，房间号码的英文是room number，电话号码的英文是phone number，护照号码的英文是passport number。
-A: May I see your passport, please?
-B: Yes, of course. Here it is.
-A: Thank you. Your room number is 101. Here is your room _________.
答案：B 解析：房间钥匙的英文是room key，房间卡的英文是room card，房间价格的英文是room rate，房间类型的英文是room type。
-A: The room rate is $100 per night. How would you like to pay for the _________?
-B: By credit card, please.
答案：A 解析：押金的英文是deposit，发票的英文是invoice，收据的英文是receipt，行李的英文是luggage。
-A: Do you need any help with your luggage? I can call a _________ for you.
-B: No, thank you. I can manage it myself.
-A: OK, then. Have a nice stay.
答案：A 解析：行李员的英文是bellboy，接待员的英文是receptionist，客人的英文是guest，护照的英文是passport。
酒店英语
