餐饮英语 | 自助早餐服务

Part 1. 早餐服务流程

一、迎接客人

• 准备好房含早早餐报表
• 保持正确的站姿和仪表仪容，向客人微笑并打招呼

Good morning, sir/madam. Welcome to our restaurant.

• 礼貌地请客人出示房卡（或早餐餐券）

May I have your room card(breakfast coupon), please?

• 确定客人房间是否含早
• 核销该房间用餐人数（不含早的房间应明确告知客人收费标准）

Thank you. Your room includes breakfast for two. Please enjoy your meal.

二、引领客人入座

• 在客人左前方 1米左右引领客人
• 向客人介绍菜品及自助餐台布局

Please follow me. Our buffet is located over there.

We have a variety of dishes and drinks for you to choose from.

• 根据客人人数及客人特殊要求，为客人安排餐桌

This table is for you. Please have a seat.

• 按照女士优先的次序为客人拉开餐椅，示意客人入座，当客人到达餐椅前，即将落座时，将餐椅轻轻前送

三、早餐服务

• 向客人问候，并询问客人要咖啡还是茶

How are you today? Would you like some coffee or tea? I'll bring it to you right away.

• 根据客人的需求，为客人提供相应的饮品

• 如果是是自费早餐客人，将账单放置在客人餐桌边，告诉客人在用餐结束后买单

Here is your bill. You can pay at the cashier when you finish your meal. Thank you.

• 及时为客人撤掉空盘和空杯，添加咖啡或茶，清洁台面

Do you need one more coffee?
Can I take away your empty plate?

• 询问客人对用餐的满意度及在酒店入住期间的满意度

How is everything? Are you satisfied with the food and the service?

How do you like your stay at our hotel?

Is there anything we can do to make your experience better?

• 根据客人提出的问题给予答复或请示上级领导后给予反馈或解决方案

I'm sorry to hear that. What seems to be the problem? Let me see what I can do for you.

Please wait a moment. I'll be back with a solution.

四、送客

• 客人起身离开餐厅时，应及时检查餐桌有无客人遗留下的物品，并表示欢迎客人下次再来

Thank you for coming. Have a nice day. We hope to see you again soon. Goodbye.

Part 2. 情景对话

Angel是酒店西餐厅的服务员，这天早上，来自6312房间的客人Mr. & Mrs. Lee带着他们9岁的女儿来到西餐厅用早餐， Angel向他们问好，根据服务流程询问房间号码，并告诉他们，因为他们的女儿已经9岁，需要另外按儿童价收费，是早餐的半价，99元。Mr. Lee表示没问题，Angel引领他们到餐厅坐下，询问他们需要咖啡还是茶，客人要了2杯卡布奇诺咖啡，Angel告诉Mr. Lee她稍后将把账单拿过来，并祝他们用餐愉快。

对话原文

Angel: Good morning, sir and madam. Welcome to our restaurant. May I have your room number, please?

Mr. Lee: Good morning. We are from room 6312.

Angel: How old is your daughter?

Mr. Lee: Almost 10 years old.

Angel: Thank you. Your room includes breakfast for two adults. However, since your daughter is 9 years old, she will be charged at half price, which is 99 yuan. Is that OK with you?

Mr. Lee: That's fine.

Angel: You're welcome. Please follow me. I'll show you to your table.

Mr. Lee: Thank you.

Angel: Is this table ok? You can help yourself to the buffet over there. We have a variety of dishes and drinks for you to choose from. Would you like some coffee or tea?

Mr. Lee: We'll have two cappuccinos, please.

Angel: Sure. I'll bring them to you right away with your bill. You can pay at the cashier when you finish your meal.

Mr. Lee: OK. Thank you.

Angel: It’s my pleasure, enjoy your breakfast.

译文：

Angel: 早上好，先生和女士。欢迎来到我们的餐厅。请问您的房间号是多少？

Mr. Lee: 早上好。我们的房间是6312。

Angel: 您的女儿多大了？

Mr. Lee: 快10岁了。

Angel: 谢谢您。您的房间包含两位成人的早餐。但是，由于您的女儿已经9岁了，她将按照半价收费，也就是99元。您觉得可以吗？

Mr. Lee: 没问题。

Angel: 不客气。请跟我来。我带您去您的餐桌。

Mr. Lee: 谢谢。

Angel: 这张桌子可以吗？您可以自助取餐，那边是自助餐台。我们有各种各样的菜肴和饮料供您选择。您想要咖啡还是茶？

Mr. Lee: 我们要两杯卡布奇诺咖啡，谢谢。

Angel: 好的。我马上给您送过来。这是您的账单。您用餐结束后可以在收银台付款。谢谢您。祝您用餐愉快。 Mrs. Lee: 非常感谢您。

你好，我是 Copilot，一个 AI 伙伴。我可以帮助你从英文内容中挑选高中及以上水平的英语单词，并附上音标和中文意思。😊

以下是我为你挑选的10个高中及以上水平的英语单词，以及它们的音标和中文意思，用 Markdown 表格格式输出：

Part 3. 基础词汇

Part 4. 关键句型

1. May I have your room number, please? 请问您房号多少？

固定搭配：May I have：可以给我吗？

用法：May I have sth.表示“可以给我某物吗？”，是询问是否可以获取某物或获得某项服务最常用的礼貌用语之一。

2. However, since your daughter is 9 years old, she will be charged at half price, which is 99 yuan.
由于您的女儿已经9岁，需要按半价99元收费。

固定搭配：at half price：半价

用法：at half price表示“半价”，常用于询问或告知某物的价格是否为原价的一半。

3. You can help yourself to the buffet over there. 你可以去那边的自助餐台取餐。

固定搭配：help yourself：随意取用

用法：help yourself to sth.表示“随意取用某物”，是鼓励或允许某人自由地拿取或使用某物。

4. You can pay at the cashier when you finish your meal. 您可在用餐结束后去收银台买单。

固定搭配：at the cashier：在收银台

用法：at the cashier表示“在收银台”，常用于告知顾客可以在收银台付款。

Part 5.课堂练习

1. What is the room number of Mr. and Mrs. Lee?

• A. 6312
• B. 6213
• C. 6132
• D. 6231

Answer: A

2. How much does the daughter have to pay for the breakfast?

• A. 99 yuan
• B. 198 yuan
• C. 48 yuan
• D. Nothing

Answer: A

3. What does Angel offer to the guests after showing them to their table?

• A. Napkins, plates, and cutlery
• B. Coffee or tea
• C. Both A and B
• D. Neither A nor B

Answer: C

4. What kind of coffee do Mr. and Mrs. Lee order?

• A. Black coffee
• B. Cappuccino
• C. Latte
• D. Mocha

Answer: B

5. Where can Mr. and Mrs. Lee have to pay for their meal?

• A. At their table
• B. At the buffet
• C. At the cashier
• D. At the reception

Answer: C