酒店英语大家好，我是龚老师，今天我们来聊聊一个在日常酒店工作中非常实用的短语——I would like...
一、词汇宝典
这个短语不仅适用于酒店行业，也是我们在日常生活中表达需求或意愿时经常使用的。
首先，我们来看看这个短语的基本含义。简单来说，I would like...就是“我想要...”或“我希望...”的意思。它用于礼貌地表达个人的需求、愿望或请求,通常可以科室为I'd like...。
在用法上，I would like...后面通常接名词、动词不定式（to do或者一个完整的句子来具体说明自己的需求或意愿。例如：
1. 名词：I would like a room with a sea view. 我想要一个海景房。
2. 动词不定式：I would like to book a table for two. 我想要预订一个两人桌。
3. 完整句子：I would like to know if there are any special offers for this weekend. 我想知道这个周末有没有什么特别优惠。
在酒店工作中，这个短语的应用场景非常广泛。无论是前台接待、客房服务、餐厅点餐还是处理客人投诉，我们都可以使用这个短语来礼貌、专业地表达我们的意思，从而给客人留下良好的印象。
二、妙言锦句
在酒店工作中，当我们使用I would like...这个短语时，句子结构通常包含几个关键组成部分，这些部分共同构建了一个清晰、礼貌且专业的请求或需求表达。
would like是表达愿望或请求的委婉语气，后面接客人想要的具体内容或服务，可以是名词、动词不定式。
让我们来看看几个在酒店工作中常用的句式或经典句型，这些句式都以I would like...作为核心，并结合了其他元素来构建完整的表达：
1. 预订服务：
I would like to book a room for tonight, please. # 我想预订今晚的房间。
I would like to reserve a table for two at 7 p.m. # 我想预订晚上7点的两人桌。
2. 提出需求：
I would like a wake-up call at 6 a.m., please. # 请在早上6点叫醒我。
I would like to order room service, could you please send the menu? # 我想点客房送餐服务，可以送菜单来吗？
3. 询问信息：
I would like to know if there is a shuttle service to the airport. # 我想知道是否有到机场的班车服务。
I would like to inquire about the facilities in the room. # 我想询问房间里的设施。
4. 表达偏好：
I would like a room on a higher floor, please. # 请给我一间高层的房间。
I would like a non-smoking room, if available. # 如果有的话，我想要一间禁烟房。
这些妙言锦句不仅结构清晰，而且语气礼貌，能够很好地满足酒店工作中与客人沟通的需求。通过灵活运用这些句式，我们可以更加自信、专业地与客人交流，提升客人的满意度和体验。
三、场景应用
餐饮部
场景一：点餐服务
Guest: Could you please help me with the order?
Staff: We have a delicious seafood pasta and a grilled salmon. I would like to recommend our seafood pasta.
Guest: That sounds great. I would like to order the seafood pasta, please.
场景二：送餐服务
Guest: Hello, I would like to order room service.
Staff: Of course, could you please tell me your room number?
客房部
场景一：客人需求
Staff: Good morning, guest service , how may I assist you?
Guest: Yes, I would like two bottles of mineral water.
场景二：客人询问
Guest: Good morning, I would like to know if there is a mini-bar in my room?
Staff: Yes, there is a mini-bar in your room. It's located by the table.
前厅部
场景一：退房时间
Guest: Hello, I would like to know the check-out time, please.
Staff: Our check-out time is 12 noon, sir. Would you like to extend your stay?
场景二：行李寄存
Guest: Excuse me, I would like to leave my bag here for a while.
Staff: Of course, sir. Could you please tell me your name and room number?
